1. Shipping Locations
Orders are shipped within Canada and may include options for international shipping, depending on availability and destination. Restrictions may apply based on location or carrier limitations.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be extended during peak periods or due to unforeseen circumstances.
3. Shipping Methods & Delivery Times
Multiple shipping options may be offered at checkout, including standard, expedited, and express services. Delivery times vary depending on the selected method and destination, and are estimated as follows:
- Standard: 3–10 business days (domestic)
- Expedited/Express: 1–5 business days (domestic)
- International: Varies by country
Please note that delivery estimates do not include processing time.
4. Shipping Fees
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Free shipping may be available for qualifying orders or promotions.
5. Tracking
A tracking number will be provided once the order has been shipped, if applicable. Some international orders may have limited tracking depending on carrier.
6. Delays & Liability
The store is not responsible for delays caused by carriers, weather, customs, or other factors beyond control. Once an item is shipped, the carrier assumes responsibility for delivery.
7. Address Accuracy
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect address may be reshipped at the customer’s expense.
Return & Refund Policy
1. Eligibility for Returns
Items may be returned within a specified time frame (e.g., 14–30 days) from the delivery date, provided they are:
- Unused, unopened, and in original packaging
- In resellable condition (if applicable)
- Accompanied by proof of purchase
Certain products may be non-returnable for hygiene, safety, or clearance reasons. Digital goods and gift cards are typically non-refundable.
2. Return Process
To initiate a return, customers must contact customer service with the order number and reason for return. Return instructions will be provided, including the return address and any necessary documentation.
3. Return Shipping
Return shipping costs are generally the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. A prepaid label may be provided in certain cases.
4. Refunds
Once the returned item is received and inspected, a refund will be issued to the original method of payment. Refunds may take 5–10 business days to appear, depending on the payment provider.
5. Exchanges
Exchanges may be available for defective or incorrect items. Availability is subject to stock.
6. Damaged or Defective Items
If an item arrives damaged or defective, customers must report the issue within a reasonable time frame (e.g., 7 days) of receiving the product, along with photographic evidence where applicable.
7. Contact
For questions about returns, refunds, or exchanges, customers can contact support using the details provided on the website.